Order and delivery terms

1. Delivery of the order

2. Order confirmation

3. Product returns and complaints

4. Other terms

5. Contact

NOTE! The products sold on the website are for ages 18 and over. To place an order, you must be of legal age. By placing an order, you accept these terms!

In the event that an underage person places an order through our online store, the legal guardian shall be liable for compensation for any damages incurred as a result of the order. The guardian’s liability for such damages shall not be limited to, but shall be at a minimum of 200 Euros, and may exceed this amount depending on the extent of the damages. Furthermore, no refunds will be issued and the order will not be shipped if it is determined that the order was placed by an underage person.

1. Delivery of the order

1.1 How quickly will my order be shipped?

We pack and ship all orders placed before 3 PM on the same day. Orders placed after 3 PM will be shipped on the next day.

1.2 How long will delivery take?

Delivery time is 1-6 business days depending on where you live. Deliveries are handled by Posti, Postnord, Budbee, or your local courier. Orders are made in the Puff & Pouch online store, and during the order, you can choose the shipping method. After you have paid for the order, we pack the products and send them by courier. Orders placed before 3 PM are shipped on the same weekday!

Orders placed after 3 PM will be shipped at the latest on the next weekday.

1.3 How much does shipping cost?

The shipping cost is 6,9€ and for orders over €90, we offer free shipping.

1.4. Will I have to pay customs duties?

No. Nicotine pouches are not subject to customs duties.

2. Order confirmation

The order confirmation is delivered to the customer by email. The order confirmation contains the products that the customer has added to the order and their prices according to what they were at the time of sale.

Payment for the order and payment options
All our listed prices are in euros, and payment options are available on our online store.

The payment options are listed as follows:

Online payment methods
Card payments
Mobile payments

Puff & Pouch will deliver the order after the payment has been made.

Payment service provider
Klarna serves as the payment intermediary.

Klarna offers the following payment options:

– Bank and credit cards

– Online banking

– Installment payment (Klarna invoice)

3. Product returns and complaints

Unopened packages can be returned within 14 days of the order. Please inform us of the return at info@puffandpouch.com. We will send you a return form by email, which contains the shipping address and other information regarding the return.
In the case of a return, we will refund the price of the products to the customer entirely, except for the shipping costs. If an unopened package is returned, the customer must pay for the shipping costs caused by the return.
Opened or otherwise used packages cannot be returned.
For complaints, please contact us at info@puffandpouch.com, and we will promptly respond!

4. Other terms

We are not responsible for incorrect customer, address, or other delivery-related information provided by the customer. We reserve the right to change our terms at any time. The customer is responsible for checking the current order and delivery terms.

5. Contact

Contact with Puff & Pouch is made by email: info@puffandpouch.com or through the contact form on the website.

6. Processing of personal data and privacy

Information regarding the processing of personal data and privacy can be checked from the current data protection policy. We collect customer data, among other things, for customer communication, product development, marketing, and service development purposes. By accepting the website’s cookies or using our website, you allow the collection of personal data.